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Workshop “The new ISO 20000”


With a view to helping organisations to anticipate the changes arising from the review of the standard ISO 20000-1 Information Technology - Service Management System, the Spanish Association for Standardisation and Certification, UNE, together with itSMF España, has organised the workshop "The new ISO 20000". The workshop will present the reorientation and details of the most significant amendments to the standard, and the effects of these on the implementation of the standard in organisations.

The workshop is aimed at professionals and certified organisations with an interest in implementing the standard; consultants, auditors and trainers in ISO 20000 and in Service Management; Public Administrations; collaborating organisations; consulting firms; and directors of Services, Processes and Management Systems.

The event will be held on Tuesday 9 May, from 8:00 am to 6:30 pm, in the offices of the Spanish Association for Standardisation and Certification, UNE (C/Genoa 6, Madrid). Enrollment is already open for those who are interested. UNE's members receive a discount to attend the workshop; to get it, please email

Delegates will have the opportunity to discuss and take an active role in the revision process of the document. The amended standard is due for publication by ISO in 2018.


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