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Expert workshop on the new ISO 20000-1 standard


So that organisations can anticipate the changes brought about by the review of the ISO 20000-1 standard, the Spanish Association of Standardisation - UNE, as the Spanish member of ISO, together with itSMF España, have organised a professional workshop that will take place on the 28th November.

This workshop will present the new direction and details of the most important modifications to the ISO 20000-1 standard, and how they will affect its implementation within organisations.

After the success of the first edition of the workshop held last May, this second session will incorporate the latest developments of the Standard. It is currently in the DIS phase, subject to public comments.

The digital transformation of business and IT highlights the importance of good Service Management. As a result, the major standard for IT Service Management is currently in a process of change or evolution. The International Organization for Standardization (ISO/IEC) is preparing a new version of part 1 of the ISO/IEC20000 standard, which will contain significant changes and restructuring of its contents.

For more information: itSMF España websiteExternal website, a new window will be opened.

UNE members can use a discount code to attend the workshop, which they can request by sending an email to


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