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Website terms of use
AENOR does not assume any responsibility for the material included on these pages. This material:
- Does not necessarily offer exhaustive, complete, accurate or updated information.
- On occasion, contains links to external pages over which AENOR has no control and with regard to which it declines all liability.
- Does not offer professional advice.
Likewise, AENOR is not liable for possible damages that could be suffered by the user due to their incorrect, erroneous, inappropriate or improper use of the services and content of this website.
AENOR reserves the right to modify, without prior notice, the structure of its website, both in form and content, and to cancel its publication without the need to advise users in advance of this circumstance.
In general, AENOR's website does not use cookies. Cookies specific to each session are used, only if you are a registered user, on pages that require your identification (during the purchase process and to access your personal details). These cookies are not stored on your computer and will automatically disappear when you leave the AENOR website.
Intellectual and Industrial Property Rights
The Spanish Association for Standardization and Certification, AENOR, owns intellectual and industrial property rights over the website, its graphic design and content, unless different ownership is indicated.
The reproduction, distribution, marketing, copying, duplication, transfer, reproduction or transformation of this website, total or partial, free of charge or for consideration, without prior, express authorisation in writing from AENOR, is strictly prohibited.
The user acknowledges that the information which they can access via the website is protected by intellectual and industrial property rights, as well as other types of rights, and that any use of this site in violation of these rights shall be prosecuted in accordance with current legislation.
User licence for standardisation documents on machine-readable media
Please read this licence before use and each time you use or save any of the standardisation documents supplied by the AENOR web site. The accessing, exporting, and downloading of these standardisation documents implies acceptance of the conditions stated in this user licence
1. The client (recipient) states that they are in agreement with all the terms and conditions contained in this User Licence for the standardisation documents sold and supplied by the AENOR web site (hereonafter the standardisation documents). These terms and conditions may be subject to change without prior notification, at whatever time AENOR considers appropriate.
2. The licence you are hereby granted pursuant to this contract is non-exclusive and non-transferable. The rights of use of these standardisation documents belong exclusively to AENOR who, under this contract, grants a user licence to the recipient in accordance with this document.
3. The rights of use of these standardisation documents belong exclusively to AENOR who, under this contract, grants a user licence to the recipient in accordance with the following stipulations.
4. AENOR holds and will continue to hold full ownership rights for the standardisation documents at all times and guarantees that it has the right to grant to the recipient the user licence awarded under this contract.
The recipient may not lend, donate, transfer, assign, sell or rent the standardisation documents user licence to third parties. Any attempt to grant, transfer, sell, rent or copy any of the rights and obligations described herein to third parties will mean the expiry of this licence contract and be considered a breach of contractual good faith. The recipient is obliged to and promises to adopt all necessary measures to prevent unauthorised third parties obtaining knowledge and information of the AENOR documents.
The recipient must maintain in good condition all property indications that appear in the AENOR documents (brands, copyright symbols, etc.), which establish AENOR as the rights holder.
The recipient must maintain all symbols, brands and any other mention of property that AENOR establishes on its product, on all reproductions, total or partial, that have been expressly authorised by AENOR under this contract.
The recipient must inform AENOR of any act of unfair competition or violation of industrial or intellectual property rights of which they are aware and, in general, will adopt the necessary measures to ensure confidentiality and respect for AENOR's ownership rights. The standardisation documents user licence is granted to a single user and a single place. The recipient may not use the documents over a computer network, simultaneous access system, multiple central processing unit, or multi-user system, unless previous agreement with AENOR has been established in writing.
In case of computer malfunction which impedes access to or use of the standarisation documents, these documents may be transferred to another computer, on the condition that they are deleted from the original computer and that the use of the standarisation documents on the new computer is in accordance with the terms of this agreement.
5. AENOR authorises the printing of the content of the standarisation documents and the transfer of extracts of the documents to other applications as long as the recipient complies with the following conditions:
- (a) The recipient may directly reproduce whole or part of the content of the standarisation documents for internal use, subject to the intellectual property rights included in them This power is permitted on the condition that the copies are dated and destroyed within 30 days of the copy being made, except for the condition described in clause 5.b) below. These copies may not be filed as part of a printed paper reference collection.
- (b) Extracts from the standarisation documents may not be transferred to other applications, but may be incorporated into documents for the recipient's internal use, on the condition that the text extract does not exceed 10% of each of the standarisation documents. AENOR reserves the copyright for such extracts, whose ownership must be clearly marked.
- (c) The recipient is not authorised to reproduce the standarisation documents, either whole or in part, for any use other than that specified in parts a) and b) above.
- (d) Under no circumstances may extracted copies of the standarisation documents be loaned, rented, sold, or distributed.
6. Confidentiality. Knowledge of any information contained in the documents is considered confidential and a trade secret. The recipient is obliged to respect and act in accordance with this confidentiality pact. Information in the public domain is excluded from this pact.
7. AENOR offers no guarantee, express or implicit, that the standarisation documents are appropriate for a specific purpose, or that they may be used for a specific function.
The recipient will notify AENOR in writing, within thirty calendar days after receiving the standarisation documents, of any defect or error detected. If the recipient does not inform AENOR of such circumstances, this implies that the recipient is completely satisfied with the standarisation documents.
Should any defects be found in the physical medium in which the standarisation documents are supplied, AENOR guarantees to fully refund the price paid or to replace the standarisation documents within a period of thirty days following the date of sale. Under no circumstances will a new machine-readable item be sent without first receiving the defective material.
8. Under no circumstances can AENOR be held responsible by the recipient for any damage, regardless of the cause, that may arise, directly or indirectly, in relation to this licence. Consequential damage may include loss of profits, income, use (or similar financial loss), any payment made or owed to third parties, financial loss or any impediment by the standarisation documents to carrying out a specific function.
AENOR's responsibility, of any type, to the recipient and in relation to supplying the standarisation documents, may not exceed the total amount of the licence rights for the documents.
The recipient will authorise any official AENOR representative to visit their premises, with the aim of determining accurate compliance with the terms of this licence.
9. AENOR holds no responsibility with respect to the recipient for any misrepresentation or misunderstanding that may arise from any verbal communication that takes place between the parties, regardless of its origin. Any formal notification that either of the parties may, or is obliged to, give to the other party will be sent by registered post and the post office receipt will serve as proof of receipt.
10. This Licensing Contract will be governed and interpreted in accordance what what is set forth in current Spanish regulations on Trademarks, Industrial Property and Copyright, in general, and by all Spanish legal provisions applicable thereto.
11. The contracting parties, expressly renouncing any other possible jurisdiction, agree to abide by the jurisdiction and authority of the Courts of Madrid in all matters concerning interpretation of or compliance with this contract.
YOU RECOGNISE THAT YOU HAVE READ THE TERMS OF THIS USER LICENCE AND YOU AGREE TO ABIDE BY THESE TERMS
Please read this licence before use and each time you use or save any of the standardisation documents supplied by the AENOR web site. The accessing, exporting, and downloading of these standardisation documents implies acceptance of the conditions stated in this user licence
1. The client (recipient) states that they are in agreement with all the terms and conditions contained in this User Licence for the standardisation documents sold and supplied by the AENOR web site (hereonafter the standardisation documents). These terms and conditions may be subject to change without prior notification, at whatever time AENOR considers appropriate.
2. The licence you are hereby granted pursuant to this contract is non-exclusive and non-transferable. The rights of use of these standardisation documents belong exclusively to AENOR who, under this contract, grants a user licence to the recipient in accordance with this document.
3. The rights of use of these standardisation documents belong exclusively to AENOR who, under this contract, grants a user licence to the recipient in accordance with the following stipulations.
4. AENOR holds and will continue to hold full ownership rights for the standardisation documents at all times and guarantees that it has the right to grant to the recipient the user licence awarded under this contract.
The recipient may not lend, donate, transfer, assign, sell or rent the standardisation documents user licence to third parties. Any attempt to grant, transfer, sell, rent or copy any of the rights and obligations described herein to third parties will mean the expiry of this licence contract and be considered a breach of contractual good faith. The recipient is obliged to and promises to adopt all necessary measures to prevent unauthorised third parties obtaining knowledge and information of the AENOR documents.
The recipient must maintain in good condition all property indications that appear in the AENOR documents (brands, copyright symbols, etc.), which establish AENOR as the rights holder.
The recipient must maintain all symbols, brands and any other mention of property that AENOR establishes on its product, on all reproductions, total or partial, that have been expressly authorised by AENOR under this contract.
The recipient must inform AENOR of any act of unfair competition or violation of industrial or intellectual property rights of which they are aware and, in general, will adopt the necessary measures to ensure confidentiality and respect for AENOR's ownership rights. The standardisation documents user licence is granted to a single user and a single place. The recipient may not use the documents over a computer network, simultaneous access system, multiple central processing unit, or multi-user system, unless previous agreement with AENOR has been established in writing.
In case of computer malfunction which impedes access to or use of the standarisation documents, these documents may be transferred to another computer, on the condition that they are deleted from the original computer and that the use of the standarisation documents on the new computer is in accordance with the terms of this agreement.
5. AENOR authorises the printing of the content of the standarisation documents and the transfer of extracts of the documents to other applications as long as the recipient complies with the following conditions:
- (a) The recipient may directly reproduce whole or part of the content of the standarisation documents for internal use, subject to the intellectual property rights included in them This power is permitted on the condition that the copies are dated and destroyed within 30 days of the copy being made, except for the condition described in clause 5.b) below. These copies may not be filed as part of a printed paper reference collection.
- (b) Extracts from the standarisation documents may not be transferred to other applications, but may be incorporated into documents for the recipient's internal use, on the condition that the text extract does not exceed 10% of each of the standarisation documents. AENOR reserves the copyright for such extracts, whose ownership must be clearly marked.
- (c) The recipient is not authorised to reproduce the standarisation documents, either whole or in part, for any use other than that specified in parts a) and b) above.
- (d) Under no circumstances may extracted copies of the standarisation documents be loaned, rented, sold, or distributed.
6. Confidentiality. Knowledge of any information contained in the documents is considered confidential and a trade secret. The recipient is obliged to respect and act in accordance with this confidentiality pact. Information in the public domain is excluded from this pact.
7. AENOR offers no guarantee, express or implicit, that the standarisation documents are appropriate for a specific purpose, or that they may be used for a specific function.
The recipient will notify AENOR in writing, within thirty calendar days after receiving the standarisation documents, of any defect or error detected. If the recipient does not inform AENOR of such circumstances, this implies that the recipient is completely satisfied with the standarisation documents.
Should any defects be found in the physical medium in which the standarisation documents are supplied, AENOR guarantees to fully refund the price paid or to replace the standarisation documents within a period of thirty days following the date of sale. Under no circumstances will a new machine-readable item be sent without first receiving the defective material.
8. Under no circumstances can AENOR be held responsible by the recipient for any damage, regardless of the cause, that may arise, directly or indirectly, in relation to this licence. Consequential damage may include loss of profits, income, use (or similar financial loss), any payment made or owed to third parties, financial loss or any impediment by the standarisation documents to carrying out a specific function.
AENOR's responsibility, of any type, to the recipient and in relation to supplying the standarisation documents, may not exceed the total amount of the licence rights for the documents.
The recipient will authorise any official AENOR representative to visit their premises, with the aim of determining accurate compliance with the terms of this licence.
9. AENOR holds no responsibility with respect to the recipient for any misrepresentation or misunderstanding that may arise from any verbal communication that takes place between the parties, regardless of its origin. Any formal notification that either of the parties may, or is obliged to, give to the other party will be sent by registered post and the post office receipt will serve as proof of receipt.
10. This Licensing Contract will be governed and interpreted in accordance what what is set forth in current Spanish regulations on Trademarks, Industrial Property and Copyright, in general, and by all Spanish legal provisions applicable thereto.
11. The contracting parties, expressly renouncing any other possible jurisdiction, agree to abide by the jurisdiction and authority of the Courts of Madrid in all matters concerning interpretation of or compliance with this contract.
YOU RECOGNISE THAT YOU HAVE READ THE TERMS OF THIS USER LICENCE AND YOU AGREE TO ABIDE BY THESE TERMS
Conditions of sale
The AENOR online purchasing service provides you with all published UNE standards, INE standards in Spanish, courses on CD-ROM and a complete specialised line of publications on standardisation, quality, management and the environment.
This service enables you to obtain standards immediately, through online delivery of the acquired standardisation documents, manage your orders easily, enjoy a personalised service, and make purchases with greater security.
General conditions of sale
Placing an order
You may add different products to your shopping basket to place an order with AENOR and complete your purchase over the Internet.
Orders are dispatched from our headquarters to the address entered in the "Customer Details" form, except for those documents for which you have chosen the online delivery option.
The prices of the standards and publication that appear in the different sections do not include tax or postage.
Once you have filled in the "Customer Details" form, you may view your "Current Order" with all the items included in the shopping basket, their prices, tax payable under current law, and the postage costs, where applicable.
Order delivery
Online delivery
The standards you have bought or selected for online delivery will be made available from a private page which only you may access, for a period of seven days from the date of purchase (on the condition that the payment has been accepted).
From this page you may choose how you wish to receive each of the standards: delivered to your e-mail address or downloaded via the internet.
To access your personal page, go to the "Online Delivery" page in the Customer Zone. To guarantee that only you have access to your purchases, you must first register as an AENOR customer, where you will obtain a customer username and secret personal passcode.
Service from AENOR's offices
Orders dispatched from our offices are sent by courier. The maximum delivery time for orders placed in Spain, from the moment the order is confirmed by our Publications Service, is one week for UNE standards, IEC standards in Spanish or publications produced by AENOR and 15 days in the case of foreign standards or publications distributed by AENOR.
Stocks of books are limited, and all products are displayed online, regardless of immediate availability. In the event of the book ordered not being available, we will contact you to notify you that there will be a delay in the delivery of your order.
Returns guarantee
If you are not satisfied with the products you may return them within seven days of receipt, in their original packaging and in perfect condition, with postage and collection costs payable by the client.
Payment methods
If this is the first purchase you have made with AENOR or if you are making the purchase as a private individual, payment must be made before delivery.
AENOR allows a number of different payment methods:
First-time orders
- By credit or debit card (Visa, MasterCard, Amex etc.) via the website or by phoning AENOR (+34 914 326 036). This is the only payment method available if you opt for UNE standards to be delivered online.
- Bank transfer. Shoud you choose this method, you must send a copy of the transfer and order to AENOR by fax (+ 34 913 10 36 95).
Subsequent orders
As well as the methods of payment described above, you may also pay by direct debit, unless the purchase is by a private individual, in which case payment must be made before the delivery can be received.
Taxes
Purchases made by residents of European Union member states are subject to VAT (value added tax).
In the case of institutions whose business address is in a member state of the European Union (except Spain) and who possess an intra-EU community tax code, VAT is not applicable, on condition of the delivery of the above-mentioned document by fax to the number +34 913 103 695.
Purchases made by residents of non-EU countries are exempt from VAT.
Orders placed in the Canary Islands, Ceuta and Melilla, will be subject to a special tax regime, in accordance with current laws.
Sales operations are considered to be made at AENOR's registered offices: Génova 6, 28004, Madrid - Spain.
Applicable legislation
These General Terms and Conditions of Sale are bounf and interpreted in accordance what what is set forth in current Spanish regulations on Trademarks, Industrial Property and Copyright, and, in general, by all Spanish legal provisions applicable thereto.
The parties, waiving any other venue to which they may be entitled, submit to the non-exclusive jurisdiction of the courts of the city of Madrid to settle any disputes that may arise from these Terms and Conditions of Sale.
Postage costs
Postage costs are calculated according to the final destination of the order and the number of products ordered. It includes transport and packaging.
| Destination | Up to three standards and/or publications | More than three standards and/or publications |
|---|---|---|
| Spanish mainland | 6.44 € + 18% IVA | 8.60 € + 18% IVA |
| Balearic Islands | 18.04 € + 18% IVA | 23.34 € + 18% IVA |
| Canary Islands, Ceuta and Melilla | 18.04 € + 18% IVA | 23.34 € + 18% IVA |
| Europe | 59.17 € | 80.07 € |
| United States and Canada | 70.07 € | 96.94 € |
| Rest of the world | 91.94 € | 115.91 € |
Data Protection and Privacy
In accordance with the stipulations of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, AENOR hereby informs you that:
- Any data you provide will be stored in a computer file owned by AENOR, registered in the General Register of the Spanish Data Protection Agency.
- The aforementioned data will be used for management purposes, as well as to send you information about the activity, products and services that may be of interest to you.
- AENOR has adopted the security systems required in order to process the data provided, installing the necessary technical and organisational measures, taking into consideration the state of technology to prevent the loss, alteration, inappropriate use or unauthorised access thereof.
- AENOR ensures the confidentiality of data provided, guaranteeing that they will in no case be divulged to Third Parties outside the Association.
- You may exercise your rights to access, correct, remove or oppose said data by sending a request via post, fax or email, attaching a photocopy of your DNI, to AENOR, Génova, 6 - 28004 Madrid, Fax: +34 913 104 032 - datos@aenor.es
- Your data may be used to contact you by email to send you advertising that we believe may be of interest to you. If you do not wish to receive this type of information, please indicate so clearly in any of the customer details forms on our site.
In accordance with the stipulations of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, AENOR hereby informs you that:
- Any data you provide will be stored in a computer file owned by AENOR, registered in the General Register of the Spanish Data Protection Agency.
- The aforementioned data will be used for management purposes, as well as to send you information about the activity, products and services that may be of interest to you.
- AENOR has adopted the security systems required in order to process the data provided, installing the necessary technical and organisational measures, taking into consideration the state of technology to prevent the loss, alteration, inappropriate use or unauthorised access thereof.
- AENOR ensures the confidentiality of data provided, guaranteeing that they will in no case be divulged to Third Parties outside the Association.
- You may exercise your rights to access, correct, remove or oppose said data by sending a request via post, fax or email, attaching a photocopy of your DNI, to AENOR, Génova, 6 - 28004 Madrid, Fax: +34 913 104 032 - datos@aenor.es
- Your data may be used to contact you by email to send you advertising that we believe may be of interest to you. If you do not wish to receive this type of information, please indicate so clearly in any of the customer details forms on our site.
Security policy
One of AENOR's main priorities is to ensure the security of the information and the confidentiality of the data that you send to us via the Internet.
AENOR has adopted the security systems required by current data protection legislation in order to process the data provided, installing the necessary technical and organisational measures, taking into consideration the state of technology to prevent the loss, alteration, inappropriate use of or unauthorised access to the data.
To do this, AENOR's web shopping service uses Secure Socket Layer (SSL) security technology, a system that encrypts the information you send, including order and credit card details, making reading of the data extremely difficult even if it is inappropriately intercepted. The AENOR server is certified, so that your browser can confirm the identity of the AENOR shop before transmitting any data. This certificate guarantees the identity of the computer to which your data is sent.
You can recognise whether SSL security is operating, as a padlock icon will appear at the bottom of most browsers. If you click on this icon the certificate associated with the security connection will appear.
Nevertheless, if you are shopping online without using a browser with these standard security characteristics or you do not wish to give your credit card details over the web, you may make the payment by giving your details over the phone to AENOR Publications Service or by bank transfer.
One of AENOR's main priorities is to ensure the security of the information and the confidentiality of the data that you send to us via the Internet.
AENOR has adopted the security systems required by current data protection legislation in order to process the data provided, installing the necessary technical and organisational measures, taking into consideration the state of technology to prevent the loss, alteration, inappropriate use of or unauthorised access to the data.
To do this, AENOR's web shopping service uses Secure Socket Layer (SSL) security technology, a system that encrypts the information you send, including order and credit card details, making reading of the data extremely difficult even if it is inappropriately intercepted. The AENOR server is certified, so that your browser can confirm the identity of the AENOR shop before transmitting any data. This certificate guarantees the identity of the computer to which your data is sent.
You can recognise whether SSL security is operating, as a padlock icon will appear at the bottom of most browsers. If you click on this icon the certificate associated with the security connection will appear.
Nevertheless, if you are shopping online without using a browser with these standard security characteristics or you do not wish to give your credit card details over the web, you may make the payment by giving your details over the phone to AENOR Publications Service or by bank transfer.