AENOR – Spanish Association for Standardisation and Certification

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Quality of Service

The service sector is utilising the advantages provided by certification more and more.

Service certification goes one step further in the area of quality, as it represents the demand of the fulfilment of standards and particular specifications applicable to the specific service and aimed at client satisfaction.

AENOR's certification is recognising the effort that companies and public administrations are making to attend to individuals' needs and offer a better service everyday. AENOR's Certificates of Commercial Quality, Service Charters, as well as Tourist and Public Transport Services are an example of that commitment to citizens.

In the healthcare field, certification of service quality at dental clinics has begun. Likewise, there are specific certifications for ambulances, residential homes and safety in children's playgrounds.


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